What is the adjusted size of the cat door?

Level 1: 7"x3", enough for kittens, dwarf rabbits, chinchillas and other pets to pass through.

Level 2: 7"x5", enough for adult cats and small dogs to pass through.

Completely Closed: Prevent all your pets from passing.

What if I accidentally misoperation cut the zip ties before installation?

Don't panic. You can use zip ties to re-tighten the two posts near the door lock opening and install the baby gate.

Is it normal for there to be a gap between the door lock and frame before installation?

Yes. Gaps between door lock and frame are normal and will be resolved after installation.

How wide should the gap in a door lock be kept after installation?

After you have completed the installation, please check whether the gap in your door lock is within 2 mm. If not, please tighten the bolt adjustment.

There are no threads in the hole. Is this normal?

Yes. Our gates are designed with a pressure-mounted, which means there are no threads in the holes. This design is intentional to ensure easy installation and flexibility in relocating the gate. Rest assured, this is normal and safe!