How frequently does the filters need to be replaced?

For the health of your pets, please change the filter every 1-2 weeks.

How often should I clean the cat drinking fountain and pump?

We recommend cleaning the pet fountain and pump every week.

There is a ''HOW TO CLEAN THE PUMP'' pump maintenance video that you can access by clicking on Visit the Neareal Store.

Where can I get the replacement filters and sponges?

We also sell replacement filters online (search for B0CSWQXB1M or B0CPPPR9TW).

For the health of your pets, please do not purchase other unofficial "compatible" products.

If you have any questions, please feel free to find us.

What should I pay attention to about the pump?

For the longevity of the pump, we kindly advise cleaning the pump once a week and keep the water level above 1/3 of the tank capacity. For thorough cleaning, please follow our cleaning video for detailed instructions.

Is this pet fountain corded, and if so, how long is the power cable?

Yes, it is corded. The length of the electrical cord for the fountain is 5.65 ft.